Tyler Scouton 7501 Lyndale Ave S Apt 212 Richfield, MN 55423 612-998-9224 tscouton@gmail.com	Objective
	Seeking a full-time position in the IT field to expand and utilize my experience.
	Work Experience
	Network Administrator 12/06 - Present Garlands Inc, Minneapolis, MN § Administrate the wireless and wired networks, servers, end user PCs, databases and phone systems for 4 locations with VPN and 50 employees around the U.S. § Network consists of a mix of hardware (Dell, Watchguard, Gateway, and Compaq) running Windows XP, Vista, 2003, Office 2007, CentOS Linux and VMWare. § Maintain our Activant Prophet 21 (ERP) wholesale distribution software; email server, 6 websites using IIS and Apache, SQL databases and end user hardware/software. § Implemented a trouble ticket system, outage tracking, intranet site, company calendar and other web based tools to streamline everyday business processes. As well as migrated network to Active Directory in a Windows 2003 environment.
	Business Operations Support - Level 1 11/06 - 12/06 Comcast, Minnetonka, MN § I provide technical support for Comcast's business class customers. Their services include Video, High Speed Internet, Dedicated Access, Fiber and Webhosting. Assist with billing and contract questions.
	Local Network Operations Center / Level 3 Technician 9/06 - 11/06 Comcast, Minnetonka, Minnesota § As part of the Adelphia deal, Time Warner Cable in the Minneapolis metro area transitioned over to a Comcast franchise. § My job duties stayed the same as Time Warner Cable, but we will be soon we will be supporting all of the Minneapolis and St. Paul metro areas. § I am currently training with CSG and Motorola cable equipment to provide the best possible customer service to customers in all of our serviceable areas.
	Local Network Operations Center / Level 3 Technician 11/04 - 8/06 Time Warner Cable, Minnetonka, MN § Monitor the Minneapolis metro area HCF / Coax cable network. § Respond to outages and impairments, dispatch and assist technicians in resolving service impacting issues. § Provide level 1, 2 and 3 support for Voice, Video and High Speed Data services to residential and business customers. § Assist in troubleshooting of any in-house technical problems and escalations if need be.
	Team Leader / DSL Support / Website Support 7/01 - 2/04 CP Internet, Duluth, MN § Supervised the technical support floor as well as the Team Leaders on a daily basis. § Created, administered and updated trainings on new technologies. § I was cross trained in DSL, Web hosting, Email and Dial-up support. § Worked in a computer repair area available to the public with all types of P.C. problems and maintenance needs. § Supported Macintosh, Windows, Linux, Hardware and Software troubleshooting, Antivirus installation and updates, etc.
	Education Current - Self Study · I am currently working on obtaining my Cisco CCENT Certification and CompTia Network+ Certification.
	8/01 Connecting Point, Duluth, MN § Microsoft Certified Professional, Microsoft Certified Database Administrator, CompTia A+ Certifications § Extensive, full-time, instructor-led, hands-on (500+ hours) professional training program in network engineering, design and administration and Database Administration using Microsoft Windows 2000. Included thorough, interactive training in networking, as well as hardware and software troubleshooting.

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